Mr. and Mrs. Claus' Terms and Conditions of Service effective: January 23, 2008

(Subject to being periodically updated.)

Approved background investigation by Virginia Department of Social Services/ Child Protective Services on file.

In addition to several traditional combinations, we can appear in pool, beach, or cruise wear, casual or business attire, or evening gown and tuxedo combinations!

We are ready for any event, any season! 

We even have 68" red and white umbrellas!

Definitions

	A "visitation" shall be understood as an individual date within an "appearance" agreement.
	An "appearance" shall be understood as the total of agreed upon dates and hours of "visitation", within a thirty day period,  for any one client.
	The Christmas Season shall be understood as the period of days between November 1 (All Saint's Day) and February 2 (Candlmas), inclusive.

General Information

	All "appearances" and private parties must be booked through Mr. Claus, and confirmed in writing (email is sufficient and completely binding)
	Contact Mr. Claus directly for a rate quote.  Please provide as many known details as you can for the quickest and most accurate quote.
	All bookings are for Mr. and Mrs. Claus together.  There will be no Santa-only "visitation".
	All Christmas Season "appearances" shall be considered confirmed and fully  non-refundable for total hours agreed to after 12:01 AM on October 1st.  Changes to actual dates of "visitation" and locations may be flexible after this date depending upon Mr. and Mrs. Claus' availability to adjust their schedule.
	Non-Christmas Season "appearances" shall be considered confirmed and fully non-refundable for total hours agreed to after 12:01 AM 14 days before the earliest date of "visitation".  Changes to actual dates of "visitation" and locations may be flexible after this date depending upon Mr. and Mrs. Claus' availability to adjust their schedule.

Cancellation Information

PLEASE NOTE:   Since 1979 a "visitation" has never been cancelled.

Only once has one been rescheduled - due to foul weather.

It is of primary importance to Mr. and Mrs. Claus that no child be or remain disappointed!

Mr. and Mrs. Claus may cancel, at their sole discretion, any date of "visitation" due to foul weather or illness.

	For hours cancelled due to foul weather or illness, which cannot be rescheduled, the 50% non-refundable retainer will serve as payment in full.
	Full payment remains due for the confirmed hours of dates of "visitation" cancelled by the client, which are not rescheduled by client.

100% full refund will be issued for any cancellations due to scheduling conflicts caused by Mr. Claus.

It is preferred that all cancelled dates of "visitation", for any reason, be rescheduled in full as soon as mutually convenient.

Special Conditions

There cannot be any fur, smoke, or animals any where near Mr. and Mrs. Claus.  This is for medical reasons and is non-negotiable.

	A pair of appropriate, weight appropriate, sturdy, four legged chairs with arms, shall be provided for Mr. and Mrs. Claus to conduct any seated "visitation" with children.
	Mr. and Mrs. Claus will supply their own costumes.
	Amateur photography is always allowed.
	Professional photography will be disclosed and negotated as part of the agreement of "appearance".

Out of Area "appearances"

Client pays all customary and usual fees and tips.

	It is understood that the normal area for our "appearances" is within 50 miles one-way of Virginia Beach, Virginia, 23451
	Full-size car rental from a nation-wide rental company shall apply to self-driven locations beyond our normal area and be delivered and picked up.
	IRS Mileage rates shall also apply to self-driven locations beyond our normal area.
	Client provides for any necessary taxi or shuttle service.

Any flight or train transportation beyond our normal area shall be ticketed first class, and be door to door.

Any hotel suite required beyond our normal area shall provide: microwave, refrigerator, coffee maker, iron, and continental breakfast.   (e.g.: Microtel Suite or better)

Three star restaurant dinners shall be provided each day for both Mr. and Mrs. Claus, while beyond our normal area.  Client shall provide breakfast also, if the hotel does not.

Payment Information

Private Parties are quoted flat rate and generally last less than one hour.

A 50% non-refundable retainer is required, at the time of booking.

Final payment shall be received immediately after services are rendered.

Payment methods, in US Dollars: cash, check or money order, and credit cards or eChecks via PayPal.  (Additional fees apply. Ask before planning to use PayPal.)

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You are listening to the USAF Academy Band performing "Santa Claus is Coming to Town".